USA-based service and support
As a small American company, we’ve built our reputation on genuine customer service. If you ever need us, we’ll do our best to help you no matter what you need. We care about our customers. Our goal is to make you happy and help you enjoy your experience with your computer.
PayPal Buyer Protection
We know it can be a little scary to make a large purchase online. By processing our online payments with PayPal, you get their excellent buyer protection program which covers your purchase against problems with your order. This is just one more way you can feel confident in your purchase.
Lotus computers are covered for hardware problems and craftsmanship defects for a year on laptops and three years on desktops. If you need a repair under warranty, we’ll pay for shipping both ways and the service won’t cost you a dime. We also have a local repair program where you can take your Lotus to an approved local shop in your area, and we’ll pay the shop for the service. Again, at no cost to you.
Lifetime tech support
Ever called your old computer company for out-of-warranty support only to be told the call will cost you, or they just won’t help at all? We don’t do that. A Lotus customer is a customer for life, and we’ll always be here to help answer your questions, no matter how old your Lotus computer is. We still hear from some of our very first customers!
Return and Exchange Policy
We have a 100% Satisfaction Guarantee Policy that assures you will be happy with your purchase. If your Lotus does not live up to your expectations, you can send it back at absolutely no cost to you. We even pay return shipping. We accept returns within 14 calendar days of your order’s delivery as confirmed by the shipper’s tracking information.
To return a product, please contact us and request an RMA. If you ship us your returned Lotus without prior authorization, we will be unable to properly process your return and may refuse shipment.
We cannot accept a return under the following conditions:
- Dents, scratches, or damage to the computer or missing items related to the product
- Package or contents damaged in transit
- Software issues
- RMA requested after the 14th day of delivery
- Certain custom desktops
Once a return has been accepted and processed, you may:
- Receive a full refund
- Exchange your computer for another Lotus
Refunds are usually processed via the original payment method (such as PayPal), but under some conditions may be issued via a check. We make an effort to process refunds as quickly as possible, which is generally within three business days of receiving the product for processing.
At Lotus, we are dedicated to providing you with our best possible service, but if your product doesn’t meet your needs, we will gladly work with you to facilitate your return.
Local Repair Program Policy
If you encounter a common problem with your Lotus, our Local Repair Program allows for a repair shop near you to fix your computer on our behalf.
To use this program, first call us for tech support so we can help you troubleshoot. If we find it to be repairable by a local shop, we will search for a reputable repair shop in your area and will arrange for the service. We will pay for the parts and labor, however certain types of repairs may be too complicated to perform outside of our own service center and may need to be shipped back to us. If you need to send your computer to Lotus, we will pay for shipping both ways.
Repairs that we generally allow under this program include:
- Screen replacement (extra costs apply for accidental damage)
- Hard drive and memory replacement
- Hardware and/or basic software diagnostics
- Power supply replacement
Other services may be available under this program, but must be approved by Lotus before proceeding.
Please do not take your Lotus to any shop. We must choose a shop that meets our standards and that we can work with. We will only pay shops that we approve and prearrange service with. This program only applies to repairs under warranty. Approval of local service is made by Lotus on a case-by-case basis.
A decision you’ll be glad you made
A Lotus computer is a unique product for people who appreciate performance, quality and service. Your purchase is covered by our friendly policies and no-risk buyer protections. If you’re not happy, let us know and we’ll make it right.